Sometimes mail is delayed or lost. If you're certain your gift hasn't been sent, here are a couple of steps you can take.
Elfster helps you host and participate in fun gift exchanges, simplifying your wishing and gifting. Giving makes you feel good, but it's no fun to be in a gift exchange and not receive a gift. If you didn't receive a gift in a gift exchange you participated in, please reach out to your organizer (see below) or follow the steps 👇 to reach out to the person who drew your name 🎩. While you won't know who they are, they will know the message came from you.
- Select Exchanges on the top of the homepage (or bottom on mobile devices)
- Click on the gift exchange you're participating in.
- You will see the name of your draw.
- Under Your Gift You have two options available - Mark a gift as received and Send a secret note (or Send message to secret gifter on IOS)
- No worries! Send a secret note will send a message to the person who drew your name, but they will still be anonymous to you.
Elf Code doesn't allow us to reveal who drew you, but you can contact your organizer to let them know that you didn't receive a gift. They have access to the list of who drew whom in the exchange and can reach out to the person who drew you to resolve the situation.
- Go to your Gift Exchange page
- Click on see full guest list then click the organizers name
- Click the Send Message button in the right hand corner.
- Compose your message and click Send.