1. Elfster Help
  2. Participating in a Gift Exchange

How do I resolve an issue with something I ordered?

Elfster helps you organize and participate in fun Gift Exchanges and choose the perfect gift based on someone's Wishlist. Purchases do not occur on Elfster.

Your friends can add items to their Wishlist from any website they choose.  Items listed in our Shop have been curated by our Gift Elves from trusted merchants we have established a relationship with.

If you've purchased a gift from someone's Wishlist or an item listed on the Elfster Shop pages, please check your email for a purchase receipt from the retailer the item was purchased from. You will need to contact the merchant directly in order to resolve any issues with the order as we don't have access to the information needed.