Pre-draw instructions for getting the invitation to the right email address for someone in your Gift Exchange.
If a person in your Gift Exchange hasn't registered their account yet, you'll be able to update their email address in your Gift Exchange.
If they have a registered account, you'll be able to send an invitation to a different email address.
Editing the Email Address of a Participant
Go to your Gift Exchange page
Select the invited number on the exchange dashboard
Select the three vertical dots to the right of the person’s name
For mobile apps, tap the person's name first and then tap the dots in the top right
Select “Change User Info”
Enter the correct information
- If you invited a participant that does not have a registered Elfster account, there will be a Change User Info option. Select the Change User Info option to update their email address by clicking in the field, erasing the email address in the field and typing the new email address.
- If the participant you invited already has an Elfster Account, you will instead select Send Gift Exchange Link and enter the correct email address. We will send an email to the correct address with a link to the Gift Exchange to allow them to update their email address in their Elfster profile.
- Select Continue on the web or Update in the Apps
If you see a banner on the Participants page that means we were unable to send emails to some participants. You'll want to check those flagged emails for any typos and correct them using the Change User Info button.
If you are certain the email address is correct, you can use the Change User Info button to retype the email address and then click Save to remove the error message.
✨ Elf Tip ✨ If your participants have Hotmail or Yahoo account for emails, your invitation email may have been sent to their junk mail. Please have them add email@example.com to their trusted contacts. This helps ensure your Gift Exchange fun.
Please note, only the account owner can update or change the email address associated with their registered account. If they forget how to log into their account, they can email us at firstname.lastname@example.org.